Next Digit
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Privacy Policy

Last Updated: March 26, 2025

Next Digit, Inc. ("we", "us", or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines how data is handled across our services, systems, and platforms, including our call center technologies, CRM solutions, APIs, websites, and mobile interfaces.

This policy applies to all visitors, customers, users, partners, affiliates, and individuals interacting with www.nextdigit.com and our services.

1. Scope of Policy

This Privacy Policy governs all data collected through:

  • Our website (www.nextdigit.com)
  • Our hosted call center solutions
  • Dialer systems, CRM tools, APIs, and integrations
  • Inbound and outbound communications
  • Client portals, support channels, and billing systems

2. Information We Collect

We collect various types of personal and business information, including:

  • Identity Data: Full name, job title, business entity
  • Contact Data: Phone number, email address, mailing address
  • Account Data: Login credentials, access roles, usage logs
  • Communication Data: Call recordings, voicemail, SMS/chat logs
  • Lead Data: Third-party contact information entered by clients
  • Device Data: IP address, browser type, geolocation, device type
  • Payment Data: Billing addresses, transaction logs (via Stripe/PayPal)

3. How We Collect Data

We collect data via:

  • Web forms and user registrations
  • API integrations and lead ingestion
  • Call, SMS, and chat interactions
  • Cookies and tracking pixels
  • Third-party integrations (Shopify, CRMs, telecom APIs)

4. Use of Collected Data

We use your data to:

  • Deliver, operate, and maintain our services
  • Manage communications (inbound/outbound calls, SMS, chat)
  • Automate CRM and lead workflows
  • Customize user experiences and reporting
  • Prevent fraud and ensure platform integrity
  • Fulfill legal or compliance obligations
  • Facilitate billing and account management

5. Lawful Basis for Processing

We process data under the following legal bases:

  • Contractual necessity
  • Consent (when explicitly provided)
  • Legitimate interests (e.g., fraud prevention, service improvements)
  • Legal obligations (compliance, audits, law enforcement)

6. Cookies and Tracking

We use cookies, tags, and pixels to:

  • Analyze traffic and user behavior
  • Maintain session authentication
  • Optimize performance
  • Deliver personalized experiences

You can disable cookies via your browser settings, but this may impact site functionality.

7. Call Recording & Monitoring

Calls may be recorded or monitored for:

  • Quality assurance
  • Training and compliance
  • Dispute resolution

You will be notified at the beginning of recorded calls, and we comply with state and federal call recording laws. Clients are responsible for obtaining any required consent from third-party participants.

8. Use of AI & Automation

We may use AI-driven technologies (such as voice bots, chatbots, and predictive dialers) to:

  • Pre-screen leads
  • Book appointments
  • Deliver automated responses
  • Analyze communication content for routing or scoring

All AI systems are governed by internal accuracy, ethics, and transparency protocols.

9. API Access & Third-Party Integrations

Our platform allows clients to use and configure APIs for:

  • Direct lead posting
  • Event-based webhooks
  • CRM syncing

We log API activity and secure all endpoints with authentication tokens.

10. CRM Data Handling

Clients may upload or sync lead/customer data with our CRM. We treat all uploaded data as confidential and do not access, share, or alter CRM content without permission, except where required for troubleshooting or compliance.

11. Marketing and Communications

We may contact you via email, SMS, or phone for:

  • Transactional or system updates
  • Product announcements
  • Promotional offers (only if consented)

You can opt-out of marketing communications at any time.

12. Data Retention

We retain your data only as long as necessary for:

  • Service delivery
  • Regulatory compliance
  • Legal defense or audit trails

Call recordings and CRM data are stored per client configuration or internal retention policies (default: 12 months).

13. Data Security Measures

We protect your data through:

  • SSL encryption
  • Firewall protection
  • 2FA and role-based access control
  • Routine penetration testing
  • Secure cloud infrastructure (e.g., AWS)

14. User Access & Account Security

Users are responsible for safeguarding login credentials. Suspicious activity should be reported immediately. We reserve the right to suspend access if unauthorized usage is detected.

15. Children's Privacy

We do not knowingly collect data from anyone under the age of 13. If such data is identified, it will be deleted promptly.

16. International Data Transfers

If you are located outside the United States, your data may be transferred and processed in jurisdictions that may not offer the same data protection standards. We utilize Standard Contractual Clauses (SCCs) and similar frameworks to ensure protection.

17. CCPA Rights (California Residents)

If you are a California resident, you may:

  • Request to know what data we collect
  • Request deletion of your data
  • Opt-out of data sharing

To exercise these rights, email: privacy@nextdigit.com

18. GDPR Rights (EU/EEA Residents)

As a data subject under GDPR, you have the right to:

  • Access, rectify, or delete your personal data
  • Restrict or object to processing
  • Data portability
  • File a complaint with a supervisory authority

To exercise GDPR rights, contact: privacy@nextdigit.com

19. Third-Party Processors

We work with third parties (processors) to deliver services. All processors are vetted and bound by strict data protection agreements.

Examples include:

  • Hosting (AWS, GCP)
  • Telephony (Twilio, Plivo)
  • Payments (Stripe, PayPal)
  • Marketing Tools (HubSpot, Mailchimp)

20. Data Breach Notification

In the event of a data breach, we will:

  • Notify affected users within 72 hours (when required)
  • Provide details on scope, impact, and recovery measures
  • Cooperate fully with legal authorities

21. Changes to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be posted on this page or sent via email. Continued use of our services implies acceptance of updates.

22. Business Transfers

If Next Digit, Inc. is acquired, merged, or undergoes a business restructure, your data may be transferred to the new entity, subject to this privacy policy or a successor policy.

23. Do Not Track (DNT)

Our systems currently do not respond to DNT signals, as there is no industry-standard compliance mechanism in place. You may still control cookies and tracking in your browser.

24. Data Accuracy

We rely on the accuracy of the information you provide. You may update your information through your account or by contacting support.

25. Contact Information

If you have questions, concerns, or requests regarding your data or this policy, please contact us:

Next Digit, Inc.
303 N Glenoaks Blvd Suite 200
Glendale, CA 91502
United States
Website: www.nextdigit.com
Email: info@nextdigit.com
Phone: 1 (818) 488-5588