Our Success Stories
Discover how Next Digit has helped businesses transform their customer service and support operations.
Children's Hospital Los Angeles
Children's Hospital Los Angeles needed a HIPAA-compliant solution to handle their growing volume of billing inquiries, a...
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Lender Reviews
Lender Reviews needed a specialized team to handle loan inquiries from potential borrowers, capture detailed information...
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Mango9
Mango9, a growing VOIP solutions provider, needed to scale their technical support and customer service operations witho...
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Rebate Realty
Rebate Realty needed to generate and qualify leads for their agents while maintaining cost efficiency and scaling their ...
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The Aroma Garden
The Aroma Garden needed to manage their growing customer base of commercial clients while providing exceptional service ...
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Velantro
Velantro needed scalable support for their telecommunications cloud platform serving franchises and entrepreneurs, with ...
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The Design Co
The Design Co, a subsidiary of a larger design conglomerate, needed to outsource their sales, support, and billing opera...
Read Case StudyChildren's Hospital Los Angeles
Healthcare Provider
Challenge
Children's Hospital Los Angeles needed a HIPAA-compliant solution to handle their growing volume of billing inquiries, appointment scheduling, and patient service calls while maintaining the highest standards of care and compassion.
Solution
Next Digit implemented a dedicated healthcare team with HIPAA certification and specialized training in medical billing, patient communication, and healthcare regulations to handle both inbound and outbound calls for the hospital.
Results
- Reduced billing inquiry resolution time by 65%
- Improved appointment scheduling efficiency by 40%
- Achieved 98% patient satisfaction rating
- Recovered over $2.5M in outstanding payments through outbound campaigns
Next Digit's team understands the sensitivity and complexity of healthcare communications. They've become an invaluable extension of our hospital, handling patient interactions with the same level of care and professionalism that we expect from our own staff.
Susan Jenkins
Patient Services Director, Children's Hospital Los Angeles
Partnership Details
Our partnership with Children's Hospital Los Angeles began in 2018 when they faced challenges managing their increasing call volume while maintaining their high standards of patient care. We developed a specialized team of HIPAA-certified agents with training in medical terminology, billing procedures, and empathetic communication. Our services include handling inbound billing inquiries, appointment scheduling and confirmation, insurance verification, and patient follow-up calls. We also conduct outbound campaigns for appointment reminders, satisfaction surveys, and payment collection. Our team works directly with the hospital's electronic health record and billing systems through secure, HIPAA-compliant connections. We've implemented specialized call routing to ensure patients reach the most qualified agent for their specific needs. The partnership has allowed the hospital to improve patient communication while enabling their internal staff to focus on in-person care. Our agents handle over 20,000 calls monthly, serving as a seamless extension of the hospital's patient services department.
Lender Reviews
Financial Services Platform
Challenge
Lender Reviews needed a specialized team to handle loan inquiries from potential borrowers, capture detailed information, and provide accurate responses to financial questions while maintaining compliance with lending regulations.
Solution
Next Digit implemented a dedicated financial services team with training in lending terminology, loan products, and regulatory compliance to handle inbound inquiries and follow-up communications for Lender Reviews.
Results
- Increased qualified lead capture by 58%
- Reduced response time to loan inquiries by 75%
- Improved conversion rate from inquiry to application by 42%
- Maintained 100% compliance with financial services regulations
Next Digit's agents have become our first line of communication with potential borrowers. Their ability to accurately answer loan questions while capturing the information our lenders need has significantly improved our conversion rates and customer satisfaction.
Lyudmila Ivanova
Operations Manager, Lender Reviews
Partnership Details
Our partnership with Lender Reviews began in 2019 when they were looking to improve their loan inquiry process. As a platform connecting borrowers with lenders, they needed a team that could handle initial inquiries with financial knowledge and attention to detail. We developed a specialized team trained in various loan products, financial terminology, and lending regulations. Our agents handle all incoming calls for loan inquiries, providing accurate information about loan options, requirements, and processes. They capture detailed information from potential borrowers, including loan needs, financial situation, and timeline. Our team also conducts follow-up calls to answer additional questions and guide borrowers through the next steps in the application process. We've implemented a custom CRM integration that allows our agents to access up-to-date loan product information and efficiently transfer qualified leads to Lender Reviews' network of lenders. This partnership has allowed Lender Reviews to scale their operations while maintaining high-quality customer interactions and regulatory compliance. Our team now handles over 8,000 loan inquiries monthly, serving as the critical first point of contact for potential borrowers.
Mango9
VOIP Solutions Provider
Challenge
Mango9, a growing VOIP solutions provider, needed to scale their technical support and customer service operations without compromising quality or increasing internal headcount.
Solution
Next Digit implemented a dedicated technical support team with specialized VOIP knowledge, starting with basic call answering services and gradually expanding to comprehensive technical troubleshooting and customer service.
Results
- Reduced average resolution time by 45%
- Improved customer satisfaction scores from 72% to 94%
- Enabled 24/7 support coverage without internal staffing challenges
- Scaled support operations during 300% company growth period
The Next Digit team has become an extension of our company. What started as basic call answering has evolved into a strategic partnership that has been instrumental to our growth.
Alex Koh
CTO, Mango9
Partnership Details
Our partnership with Mango9 began in 2015 with a simple call answering service. As trust developed between our organizations, we gradually expanded our role to include technical troubleshooting, customer onboarding, and retention services. Our agents underwent specialized training in VOIP technologies, Mango9's proprietary systems, and telecommunications regulations to ensure they could handle complex technical inquiries with confidence. Today, our team handles over 10,000 support interactions monthly for Mango9, serving as their primary customer-facing support operation. The relationship has evolved from a service provider to a strategic partner, with our teams collaborating on service improvements, customer feedback implementation, and new feature rollouts.
Rebate Realty
Real Estate Brokerage
Challenge
Rebate Realty needed to generate and qualify leads for their agents while maintaining cost efficiency and scaling their outbound marketing efforts to support growth.
Solution
Next Digit established a dedicated outbound team that started with lead generation and evolved into comprehensive marketing services, including skip tracing and deal hunting for agents and investors.
Results
- Generated over 5,000 qualified leads annually
- Increased agent productivity by 35% through pre-qualified leads
- Developed proprietary skip tracing methodology with 72% success rate
- Expanded services to include full outbound marketing campaigns
Next Digit transformed our approach to lead generation. Their team doesn't just find leads – they find deals. This partnership has become a competitive advantage for our brokerage.
Avag Ghazarian
Managing Broker, Rebate Realty
Partnership Details
Our relationship with Rebate Realty began in 2017 when they approached us to support their outbound lead generation efforts. Initially, our team focused on cold calling potential sellers from lists provided by Rebate Realty. As we demonstrated our value, the relationship expanded to include more sophisticated services. We developed a specialized team trained in real estate terminology, market dynamics, and investor needs. This team now conducts skip tracing to locate property owners, performs initial deal analysis, and identifies high-potential opportunities for agents and investors. What started as a basic calling service has evolved into a comprehensive outbound marketing operation that includes campaign management, lead qualification, and deal sourcing. Our agents now function as an extension of Rebate Realty's business development team, directly contributing to their revenue growth and market expansion.
The Aroma Garden
Commercial Scenting Solutions
Challenge
The Aroma Garden needed to manage their growing customer base of commercial clients while providing exceptional service for their specialized scenting solutions and equipment.
Solution
Next Digit implemented a dedicated customer service team with specialized knowledge of scenting technologies, maintenance procedures, and commercial applications to support The Aroma Garden's diverse clientele.
Results
- Reduced response time to service requests by 60%
- Increased customer retention rate to 95%
- Streamlined maintenance scheduling, improving technician efficiency by 40%
- Supported expansion into 5 new metropolitan markets
Our scenting solutions require technical knowledge and a customer service touch. Next Digit mastered both aspects, allowing us to focus on product innovation while they handle our client relationships.
Emily Rodriguez
Customer Experience Director, The Aroma Garden
Partnership Details
The Aroma Garden provides sophisticated scenting solutions to hotels, retail spaces, and corporate environments. When they approached us in 2019, they were struggling to balance growth with customer service quality. We developed a specialized team trained in their unique product line, scent profiles, and equipment maintenance procedures. Our agents now handle everything from initial customer inquiries to maintenance scheduling and troubleshooting. We've implemented a custom CRM integration that allows our team to access real-time equipment status, maintenance history, and client preferences. This enables our agents to provide personalized service and proactive support. As The Aroma Garden has expanded to new markets, our team has scaled accordingly, maintaining consistent service quality while supporting their growth. We now manage relationships with over 500 commercial clients across the country, serving as the primary point of contact for all service-related matters.
Velantro
Telecommunications Cloud Platform
Challenge
Velantro needed scalable support for their telecommunications cloud platform serving franchises and entrepreneurs, with operations in Los Angeles and nationwide.
Solution
Next Digit established a comprehensive support system with technical specialists and account managers dedicated to Velantro's diverse client base, helping them grow while maintaining service quality.
Results
- Supported platform growth from 200 to 1,500+ business clients
- Maintained 99.7% client satisfaction during rapid expansion
- Reduced technical issue resolution time by 55%
- Enabled seamless support across multiple time zones
Next Digit has been instrumental in our growth story. Their ability to provide enterprise-grade support while understanding the needs of our entrepreneurial clients has been invaluable.
Stella G
Operations Manager, Velantro
Partnership Details
Velantro provides cloud-based telecommunications solutions specifically designed for franchises and entrepreneurs. Our partnership began in 2016 when they were a regional provider based in Los Angeles. As they expanded nationally, they needed a support partner who could scale with them while maintaining their high service standards. We developed a tiered support structure with level 1 agents handling general inquiries and account management, and specialized level 2 and 3 technicians addressing complex platform issues. Our team underwent extensive training in Velantro's proprietary systems and telecommunications technologies. We implemented a follow-the-sun support model to provide 24/7 coverage as Velantro expanded nationwide. Today, our agents handle over 15,000 support interactions monthly, serving as Velantro's primary support channel for their 1,500+ business clients. We've established dedicated account management teams for enterprise clients while maintaining responsive general support for smaller businesses and entrepreneurs.
The Design Co
Design Conglomerate Subsidiary
Challenge
The Design Co, a subsidiary of a larger design conglomerate, needed to outsource their sales, support, and billing operations to focus on their core design services.
Solution
Next Digit implemented a comprehensive business operations team handling sales, customer support, and billing services for The Design Co's diverse client base.
Results
- Increased sales conversion rate by 28%
- Reduced billing disputes by 65% through improved processes
- Achieved 99.5% billing accuracy rate
- Improved customer retention by 40% through proactive support
Next Digit handles our entire customer lifecycle - from sales to support to billing. This has allowed our designers to focus entirely on what they do best: creating exceptional designs for our clients.
Robert Thompson
Operations Director, The Design Co
Partnership Details
The Design Co is a creative agency subsidiary of a larger design conglomerate, specializing in branding, web design, and marketing materials. In 2018, they approached us seeking to outsource their non-design operations to allow their creative team to focus on their core competencies. We developed a comprehensive solution that includes sales operations, customer support, and billing services. Our sales team qualifies leads, schedules consultations with designers, and manages the sales pipeline. Our support agents handle client communications, project updates, and general inquiries. Our billing specialists manage invoicing, collections, and financial reporting. We've integrated with The Design Co's project management and accounting systems to ensure seamless operations. This partnership has allowed The Design Co to scale their creative services while maintaining lean operations. Our team effectively functions as their business operations department, handling all client interactions outside of the creative process itself.