Our Story
Discover the journey, mission, and people behind Next Digit's commitment to exceptional customer service.
Global Presence
We are headquartered in Burbank, California and have established call centers in the United States, Colombia, Philippines, India, Mexico, and Armenia. Our global network allows us to provide 24/7 support with multilingual capabilities while maintaining consistent quality standards across all locations.
Our Mission
To transform customer service interactions into opportunities for building trust, solving problems, and creating lasting relationships between businesses and their customers.
Our Vision
To be the most trusted partner for businesses seeking to deliver exceptional customer experiences through professional, empathetic, and efficient support services.
Our Values
These core principles guide every decision we make and every interaction we have.
Customer-Centric
We place customers at the heart of everything we do, ensuring every interaction adds value and builds trust.
Excellence
We strive for excellence in every call, email, and chat, continuously improving our processes and training.
Integrity
We maintain the highest ethical standards, ensuring data security and honest communication at all times.
Inclusivity
We embrace diversity in our team and approach, offering multilingual support and cultural sensitivity.
Meet Our Leadership
The experienced professionals guiding our mission to deliver exceptional customer service.
George G
Founder & President
As a serial entrepreneur, George has successfully scaled multiple multi-million dollar companies before founding Next Digit with a vision to transform call center experiences.
Sara J
Chief Executive Officer
With 23 years in customer service leadership, Sara brings extensive expertise to her role as CEO of Next Digit.
Michael Chen
Chief Operations Officer
Michael brings extensive experience in healthcare compliance and operational excellence to ensure our services meet the highest standards.
Emily Rodriguez
Director of eCommerce Solutions
Emily specializes in Shopify and eCommerce platform support, helping online businesses deliver exceptional customer experiences.
David Wilson
Head of Technology
David leads our technical support teams and ensures our systems integrate seamlessly with client platforms for optimal performance.
Our Journey
Key milestones in our evolution as a leading call center solutions provider.
Company Founded
Next Digit was established with a small team of 5 dedicated customer service professionals.
eCommerce Specialization
Launched specialized Shopify support services as eCommerce began to transform retail.
HIPAA Compliance
Achieved HIPAA compliance certification to serve healthcare clients with secure, compliant support.
Global Expansion
Expanded our team to include multilingual support specialists serving clients across 12 countries.
Remote Transformation
Successfully transitioned to a hybrid work model while maintaining service excellence during global challenges.
ISO 9001 Certification
Achieved ISO 9001 certification, recognizing our commitment to quality management standards.