Join Our Team
Build your career with Next Digit and be part of a team that's transforming customer service experiences.
View Open PositionsWhy Join Next Digit
We're more than just a call center. We're a team of dedicated professionals committed to excellence and growth.
Competitive Compensation
We offer industry-leading pay and performance-based incentives to reward your hard work and dedication.
Comprehensive Benefits
Enjoy health, dental, and vision insurance, plus a 401(k) plan with company matching to secure your future.
Flexible Scheduling
We understand the importance of work-life balance with flexible shifts and remote work opportunities.
Career Growth
Clear advancement paths and regular promotions based on performance and dedication.
Professional Development
Continuous learning with paid training, certification programs, and skill development workshops.
Vibrant Workplace
Enjoy a positive environment with team events, recognition programs, and a supportive culture.
Our Culture
At Next Digit, we foster a positive, supportive environment where employees can thrive professionally and personally. Our culture is built on respect, collaboration, and continuous improvement.
Our team members support a wide range of specialized services for our clients. Learn more about our services →
Collaborative Environment
We believe in the power of teamwork. Our collaborative environment encourages knowledge sharing and mutual support.
Diversity & Inclusion
We celebrate diversity and create an inclusive workplace where everyone feels valued, respected, and heard.
Work-Life Balance
We understand the importance of balance and offer flexible scheduling options to accommodate personal needs.
Recognition & Rewards
We regularly recognize outstanding performance and celebrate achievements, both big and small.
Current Openings
Explore our available positions and find the perfect role for your skills and career goals.
Customer Service Representative
Customer Support
We're looking for empathetic, solution-oriented customer service representatives to handle inbound customer inquiries across multiple channels.
Requirements:
- 1+ years of customer service experience
- Excellent communication skills
- Problem-solving abilities
- Basic computer proficiency
- High school diploma or equivalent
Technical Support Specialist
Technical Support
Join our technical support team to troubleshoot and resolve complex technical issues for our clients' customers.
Requirements:
- 2+ years of technical support experience
- Knowledge of common software and hardware issues
- Experience with remote troubleshooting tools
- Strong problem-solving abilities
- Technical certification preferred
Healthcare Support Agent
Healthcare Division
HIPAA-certified support agents needed to handle patient inquiries, appointment scheduling, and billing questions for healthcare clients.
Requirements:
- Previous healthcare or customer service experience
- HIPAA certification (or willingness to obtain)
- Empathetic communication style
- Attention to detail and accuracy
- Experience with healthcare terminology a plus
eCommerce Support Specialist
eCommerce Division
Support online shoppers with order processing, product information, and return handling for our eCommerce clients.
Requirements:
- 1+ years of customer service or retail experience
- Familiarity with eCommerce platforms (Shopify experience a plus)
- Strong typing and data entry skills
- Problem-solving mindset
- Available for weekend and evening shifts
Team Lead - Customer Service
Customer Support
Experienced team lead needed to manage a team of customer service representatives, ensuring quality standards and team performance.
Requirements:
- 3+ years of customer service experience
- 1+ years in a supervisory role
- Strong leadership and coaching abilities
- Experience with performance metrics and quality assurance
- Bachelor's degree preferred
Call Center Operations Manager
Operations
Oversee daily operations of our call center, including staffing, quality assurance, and process improvement initiatives.
Requirements:
- 5+ years of call center management experience
- Strong understanding of call center metrics and KPIs
- Experience with workforce management systems
- Proven track record of process improvement
- Bachelor's degree in Business or related field
Our Application Process
We've designed a straightforward application process to help you join our team quickly and efficiently.
Apply Online
Submit your application through our careers portal with your resume and cover letter.
Phone Screening
A brief call with our recruitment team to discuss your experience and the role.
Interview
Meet with the hiring manager and team members to discuss your fit for the role.
Welcome Aboard
Receive your offer and join our team with a comprehensive onboarding process.
Ready to Join Our Team?
Take the first step toward a rewarding career with Next Digit. Apply today and grow with us.